Contact Us

You can use any major credit card (Visa, Mastercard, Discover or American Express). Your credit card statement will reflect payment to Staples Promotional Products.

To redeem a promo code, please enter it during checkout and the discount will be applied to your purchase. Please note: Specific limitations may apply.

For a printout of your receipt, click on My Account. Click on the Order History link to view your past orders. Select the relevant order for which you would like a receipt and print this page.

Unless otherwise specified, all orders will be processed and shipped within 48 hours upon receipt. To view your estimated delivery date, please check the product description page.

For production and delivery lead times on drop-ship or custom orders, contact 1-866-374-2371.

Once your order has shipped, you will be emailed a final receipt with a tracking number if one has been provided by the carrier. You will also be able to see the tracking number (if provided) under Order History.

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: Expedited shipping may require an additional cost.

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

Once the order is placed, call Customer Service at 800-887-5912 or e–mail us at staplescondivorders@staples.com.

Call Customer Service at 800-887-5912 or e–mail us at staplescondivorders@staples.com.

To specify multiple shipping addresses, call us at 800-887-5912 or e–mail us at staplescondivorders@staples.com when placing your order.

All shipments to APO, FPO or DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing, and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you've been quoted during the checkout process.

• This site supports orders being shipped to addresses in the United States.
• Apparel items marked as imported are not available for shipment into Canada and most European countries.
• For Canadian restrictions and availability to all other countries outside of the Continental USA, please e–mail our Customer Service Department: staplescondivorders@staples.com or call our international customer assistance number:  800-887-5912.

International Customs/Duties/VAT:

All customs, duties and value-added taxes are the recipient's responsibility and are due at the time of delivery. These charges are in addition to the purchase total from this store.

International Returns:

Except for defects in product or workmanship, all international sales are final. Any returns require a return authorization number. Email Customer Service at staplescondivorders@staples.com for a return number.

We have thousands of custom order options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. If you don't find what you're searching for, please call us at 1-866-374-2371 or email us at client.relations6@staples.com to begin the custom order process.

Due to the variety of brands and styles we carry, we've provided brand-specific size charts for select product pages. If you're having trouble finding a specific size, please contact Customer Service at staplescondivorders@staples.com, and a representative will be happy to help you.

After your order has been processed for delivery, you'll receive a confirmation email. The confirmation will contain the expected delivery date, shipping address, order number and other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your order status and details through your My Account portal in Order History.

Once the order is placed, call Customer Service at 800-887-5912 or e–mail us at staplescondivorders@staples.com.

You can access past orders and invoices by clicking on My Account. Click on the Order History link to view your past orders.

If an item is out of stock, the product page will list zero as the current in-stock quantity along with the restock date.

In-stock: Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service team is available at 800-887-5912 or by e–mail at staplescondivorders@staples.com between the hours of 7 a.m. and 5 p.m. CST.
Custom Orders: We are unable to accept returns or process exchanges on custom, made-to-order products. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will replace your order or issue a refund.
Due to shipping restrictions, we cannot accept returns on items with alcohol content such as hand sanitizers or on wireless items with lithium batteries such as portable chargers, speakers and earbuds.

To return an in-stock item, contact Customer Service at 800-887-5912 or e–mail us at staplescondivorders@staples.com to obtain a Return Form. Fill out this form and carefully repack the merchandise with the form in the original carton within 90 days of purchase.

Call Customer Service at 800-887-5912 or e–mail us at staplescondivorders@staples.com. Your dedicated Customer Service Representative will help determine if a return, refund or replacement is needed.

Call Customer Service at 800-887-5912 or e–mail us at staplescondivorders@staples.com.

Call Customer Service at 800-887-5912 or e–mail us at staplescondivorders@staples.com for more information.

Call Customer Service at 800-887-5912 or e–mail us at staplescondivorders@staples.com for more information.

Attention California Residents: Californias Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you're concerned about product safety, and we take all the necessary steps to comply with all applicable safety and health requirements.

We provide a Prop 65 link on the product page for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.

You can redeem your eGift card by clicking “eGift Card” at checkout and then entering your eGift Card number or you can take the following actions to enter the eGift card number into your personal eGift card balance for future shopping.

• Go to My Account, where you'll see Your Balances.
• Click on Manage Gift Certificate(s).
• Enter the number and click on Add to Balance.

When its time to check out, you can choose to use all or just part of your eGift card balance.

eGift cards received can also be redeemed when you place an order through the phone. Call Customer Service at 800-887-5912 or e–mail us at staplescondivorders@staples.com.

eGift Cards are easy, efficient and cost-effective, since the process is electronic.

These eGift cards work like a gift card from any retail store and can be redeemed for all or part of an order. If your order totals more than your eGift card amount, you will be asked for a credit card number for the remaining balance. If your purchase is less than the total amount, the balance will be held for you on your account. It is important to be sure that your eGift cards are added to your balance.

You are not required to use an eGift card, even if you have one. At checkout, you will be asked to select a method of payment. At this point you may choose to use the eGift card or not. More than one eGift card may be combined as payment for one transaction.

• If you have multiple eGift cards, the website will automatically use them in a first in, first out sequence, so the oldest eGift card is redeemed first.
• Normal tax and shipping charges apply on all merchandise purchases. These charges can be covered by your eGift card balance when you check out.
• For assistance, call Customer Service at 800-887-5912 or e–mail us at staplescondivorders@staples.com.

• Click on the eGift card or eCertificates link.
• Enter the quantity you wish to purchase, along with the other information requested. Required information is marked with an asterisk (*). Please note that the recipient's email address is required for electronic delivery of the gift certificate.
• If purchasing more than one eGift card you can enter recipients in one of three ways:
• Manually type in recipients name, email, from name and message.
• Send the certificates to your account Bulk Purchased eGift Cards dashboard so they can be distributed to recipients at a future date.
• Upload a spreadsheet with the name, email, from name and unique message information for up to 300 recipients. You can order more than 300 eGift cards in one order by uploading one CSV file, adding those 300 eGift cards to your cart, then uploading a secondary CSV with the next list of recipients. Please note eGift card messages must be 240 characters or fewer, including spaces and punctuation. Messages exceeding this limit in CSV uploads will be truncated.
• Click the 'Add to Cart' button. The eGift card will show in your shopping cart.
• Check out as you normally would.
• The recipient will be notified via email that the eGift card has been purchased. The email will contain a unique eGift card number along with the message you entered online. Please note: if uploading a spreadsheet, the email should be received 1-3 business days after the order is placed. If sending from your account Bulk Purchased eGift Cards dashboard, the email is sent immediately.
• Encourage recipients to enter their unique eGift Card number on their account as soon as possible. Until it is "banked" online in your account portal, the eGift card is the same as cash.

One of the bulk eGift card purchase options is to send the eGift cards to your account dashboard for later distribution. Follow these steps to access and take action:

• Login to your account and navigate to Bulk Purchased eGift Cards section.
• Click on Assign eGift Card(s)
• To assign or distribute eGift cards to new recipients, select Send Gift. This will open a window where you can enter recipient's name, email address, from name and message, then click Send Gift.
• You can also opt to select resend gift to resend the eGift card email to a previous recipient.
• The Download Report option at the top right of the dashboard allows you to download the list of eGift cards and easily see a list of the recipients, email addresses, dates gifted and messages for each recipient.

Once you've received an eGift Card you can choose to bank it to your account to save for later or you can shop right away and enter the eGift card as a form of payment in your shopping cart when checking out.

Bank eGift card via email:

• Click on the link in the email.
• Log in to the online store.
• Verify the information on the screen.
• Click 'Add to Balance' button.
• That's it! Your eGift card is "banked"!

You can also credit an eGift card by navigating through your 'My Account' portal.

• You will be prompted to log in, if you haven't already done so.
• Enter the eGift card number in the input field.
• Click 'Add to Balance' button.
• That's it! Your balance will update, and you can use this eGift card at any time.

Yes, you can check your eGift card balance here.

Any eGift Card not redeemed (by ordering merchandise or requesting refund) within 5 years will be escheated to the state of Delaware to comply with the laws of our state of incorporation.